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Forum Discussion

Zeishan's avatar
Zeishan
Explorer | Level 3
2 years ago

Hello everyone, 

last month i bought a subscription on dropbox, November 21. now I don't remember the email address for that paid account.

i do have the card which I paid, and gmail id through which I made the payment.

 

 

please guide.

Thanks 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Zeishan wrote:

    I don't remember the email address for that paid account.

    You can use the credit card charge lookup tool to identify the account you're being charged for.

  • Zeishan's avatar
    Zeishan
    Explorer | Level 3
    2 years ago

    Hello everyone, I cant sign in to my dropbox paid account, I forgot login credentials. I have a subscription for my credit card. I have the transactional ID, but the system doesn't recognize that transaction ID. please help.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Zeishan, no worries, I am here to help! 

       

      Can I send you an email, in order for us to have a closer look into this, please? 

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