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Forum Discussion
Can't access my account to delete the payment linked to it.
I have a paid Dropbox plan on an email address I've deleted. I can't access my email to get the confirmation code to log me into Dropbox.
I'm trying to cancel my subscription and delete my account...
Hi J2is, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Megan
Dropbox Staff
Dropbox StaffHi J2is, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
There should be a person one can call to talk to ! I am having the same issue. The admin for my account left the company years ago. I think Dropbox makes things difficult to keep people paying out of sheer bureaucratic inertia.
- Walter
Hey simina - sorry to hear about this.
Have you tried reaching our to our support team yet?
If so, you can share your ticket ID with us so that we can look it up as well if needed.
