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Forum Discussion
Can't access my account to delete the payment linked to it.
I have a paid Dropbox plan on an email address I've deleted. I can't access my email to get the confirmation code to log me into Dropbox.
I'm trying to cancel my subscription and delete my account...
Hi J2is, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Megan I've tried to contact Dropbox Support directly via the contact page and also Twitter. I had a discussion via email with Elise who wasn't able to verify my account despite me giving the full transaction details of the Dropbox transaction. I've had my bank block Dropbox, but would like to terminate the account through official means hopefully
Megan
Dropbox Staff
Dropbox StaffHey J2is, I hope you're doing well!
Do you happen to have a ticket number reference, from your communication with Elise?
We can definitely help you cancel the plan, if you have to although blocking Dropbox directly through your bank would also work.
However, we can't delete a Dropbox account. The only one able to do that, is the user of the account.
Keep in mind though, that usually after some time of inactivity -which is approximately a year or so- you will receive a notice that the account will be closed.
I hope this clarifies!
