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Forum Discussion
Cannot cancel my Dropbox subscription
I am not an idiot. Dropbox will NOT let me cancel my account. What is up with Dropbox?
Pamswatercolors wrote:
My pcThen you can cancel your subscription through the Dropbox website, at the bottom of your Subscriptions page.
My pc
Rich
Super User II
Super User II
Pamswatercolors wrote:
My pc
Then you can cancel your subscription through the Dropbox website, at the bottom of your Subscriptions page.
No, that does not work. I have gone to Manage Account. There is NOTHING at the bottom of the page that say Cancel Account. There is nothing there.
- Walter
Dropbox Staff
Hey Victoria210 - is it possible that you're looking at an account that's on the free, Basic plan perhaps?
If that's so, it's normal that you don't get a cancel option.
If you'd like to delete your account instead of cancelling a subscription though, you should be following these steps.
I do not want to delete my account. I am finished with my book and no longer need a subscription. I just want to cancel my paid subscription
Nope, does not work. There is nothing at the bottom of the page that says Cancel Subscription
- Thank you so much. This helped me!
I clicked the link on he bottom of my subscription page. Nothing happened. I've done it several times and nothing. And, of course, Dropbox has no humans working there. What a scam. I've been trying for two weeks at different times, he same process and nothing. My subscription "renews" at the end of the the month (Sept 2024) and I need to cancel before then. Other than taking legal action against them, is there any way to get to someone who can help with this?
