You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

LP67's avatar
LP67
New member | Level 2
2 years ago

Cancel a subscription of an account I can not access.

My uncle passed away and I am the executor of his estate. I have been trying to cancel his Dropbox account so there will be no more monthly charges. I do not have his password and cannot login to his...
Billing
cancellations
Payments
LP67's avatar
LP67
New member | Level 2

Hi Megan,

 

Please send any email correspondence to: [email removed as per Community Guidelines]. I look forward to hearing from you. Thank you!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi LP67, I just sent you an email, I'll see you there! 

  • LP67's avatar
    LP67
    New member | Level 2
    2 years ago

    Thanks Megan - I replied. Please use my gmail email to communicate as this is a personal matter and I would prefer not to use my business email.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey LP67, keep in mind that I can only reach out to your Community-linked email address, and not a different one.

       

      I'll respond in a moment, thanks! 

      • LP67's avatar
        LP67
        New member | Level 2
        2 years ago

        Sounds good Megan - I look forward to hearing from you.

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