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Forum Discussion
Can’t select United Kingdom when upgrading from a trial
I have a basic account - I’m in the UK. I have upgraded to 2TB as a trial to use the Backup feature. I’m trying to add my payment info so that my trial to subscription is smooth when the trial ends on...
Update - this has now been resolved with support. Essentially they cancelled my trial plus subscription and I re-purchased the subscription/upgrade. All worked fine. It’s still unknown as to how I was limited in the first place from selecting the correct billing country, but a solution has been found!
Jay
Dropbox Staff
Dropbox StaffThanks for the info, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
If you can't access the support options from this page, you can try opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Update - this has now been resolved with support. Essentially they cancelled my trial plus subscription and I re-purchased the subscription/upgrade. All worked fine. It’s still unknown as to how I was limited in the first place from selecting the correct billing country, but a solution has been found!
