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Forum Discussion

Bittobetty's avatar
Bittobetty
Explorer | Level 3
8 months ago

Some files stuck syncing on Mac 11.6 since March

Hi!   My issue is that some files have been permanently stuck syncing since at least March 20, 2024 on my computer. We are talking about under 100 files from millions. I'm running macOS Big Sur...
Desktop
dropbox business
Mac
Sync
  • Jay's avatar
    Jay
    8 months ago

    It does look like you have over 300k files in your Dropbox folder, which could be the reason for what you're experiencing, as the performance of the app can decrease over that amount of files.

Bittobetty's avatar
Bittobetty
Explorer | Level 3

Dear Nancy,

 

I'm sorry, I probably misunderstood you before on the 300k files syncing. I thought you meant syncing at the same time, not in general!

 

Here is the screenshot:

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

It does look like you have over 300k files in your Dropbox folder, which could be the reason for what you're experiencing, as the performance of the app can decrease over that amount of files.

  • Bittobetty's avatar
    Bittobetty
    Explorer | Level 3
    8 months ago

    Hey,

     

    Thanks for the help, in the meantime I removed around 80-90 GB worth of files from my computer and it works now!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Glad to hear that the files are syncing now! Let us know if you need any further assistance in the future.

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