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Sarah DC's avatar
Sarah DC
Explorer | Level 3
3 years ago

Black Friday/Cyber Monday promo issues

I saw a banner promoting Black Friday and then Cyber Monday deals. Once I tried to check out the deals didnʻt reflect and the banners disappeared forever. I looked into the forums and saw that the issue was happening with others. I also reached out via chat and spoke with Vijay who said that Dropbox doesnʻt offer Black Friday or Cyber Monday sales- even though I linked the chat with people discussing the same problem and a support staff responding. 

 

Help anyone?

Payments
Plans
Promotions
upgrades
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi Sarah DC, thanks for posting today!

    Could you you clarify exactly what occurred when you tried to view the promotion?

    Do you have the ticket ID from when you contacted the team?

    This will help me to assist further!
    • Sarah DC's avatar
      Sarah DC
      Explorer | Level 3
      3 years ago
      Hi. When I saw the banner across the top of the page, I clicked on it but when I went to the cart the 25% wasn’t reflected.

      I have the chat transcript on my email but I didn’t notice a reference number.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

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