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Forum Discussion
Billing issue with accout upgrade - Discount not reflected in confirmation email
I upgraded my DropBox account to essentials using a 40% discount link for your 1st year offered through my credit card. The sign up page corrrectly showed the 40% discount at $119.40, entered my credit card info and hit submit. On the summary page it showed that after the 30 day trial my card would be charged $129.40. Thats $10 more than what it said previously and less than the 40% it should be.
Then I receive my confirmation email and it says that after the 30 day trial I'm going to be charged the full amount at $215.67.
Posting this here since not sure where else to seek help. Bit surprised DropBox offers no phone number or email option for personal accounts.
Aside from just cancelling the trial not sure what else to do.
Thanks for any help.
- Jay
Dropbox Staff
Hi NYNATE, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.
