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Forum Discussion
Billed multiple times after cancelling subscription
Hi there, I cancelled my november subscription for this year, 2024, yet I was billed more than 4 times up till today, 05.11.2024. Trying to login and send a support ticket was 'not an option for my...
Rich
Super User II
Super User II
Jonathan Lopes wrote:
I cancelled my november subscription for this year, 2024, yet I was billed more than 4 times up till today, 05.11.2024.
First, I would use the credit card charge lookup tool to identify the account(s) you're being charged for. If you recognize the account(s), you can sign in and verify the subscription is canceled, or cancel the subscription if it's still showing as active.
If you're unable to sign in to the account(s) or you don't recognize the account(s), you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I have deleted my account and I am still being billed.
It states in the deletion of account section that an account can only be deleted when there are no active subscriptions.
How am I still being charged 4 times within 5 days and 2 charges were done after deleting my account...
I want my card and bank information removed.- Rich
Jonathan Lopes wrote:
It states in the deletion of account section that an account can only be deleted when there are no active subscriptions. How am I still being charged ... after deleting my account...
Have you used the lookup tool that I linked to in my previous reply? I'm betting you have/had more than one account and you didn't delete the one that was getting charged.
Refer to my reply above and you'll be able to resolve this.
