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Forum Discussion

Guanso's avatar
Guanso
Helpful | Level 6
2 years ago

Being billed for an account I don't have access anymore

Hi all! Just got billed for an annual plan on an account I don't have access to anymore. Neither do I have access to the email used to make the subscription last year. Can someone help me? Thanks ...
cancellations
Payments
Refunds
  • Guanso's avatar
    Guanso
    2 years ago
    Hey guys, hope you're all doing well. I haven't had any email sent as a reply to my support ticket. Any ideas? Do you have an email that you know the Dropbox team answers?

    Thanks again, cheers
Guanso's avatar
Guanso
Helpful | Level 6
Jay, thanks for the reply!
Specifically, what pieces of information would you need as regards billing?

Thanks again, I'll wait for your reply and will do as you instructed!

Have a nice day
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey @Guanso, I hope you’re doing well. 

 

Were you able to open the support ticket via the link Jay provided above? 

 

In general, you can provide any details you’re asked to fill in while opening the ticket (it’s totally safe, in case you were concerned about this). If you have the 12-digit transaction ID from your charges, please make sure to provide that.

 

If you have any other questions though, give me a nudge!

  • Guanso's avatar
    Guanso
    Helpful | Level 6
    2 years ago
    Hey guys, hope you're all doing well. I haven't had any email sent as a reply to my support ticket. Any ideas? Do you have an email that you know the Dropbox team answers?

    Thanks again, cheers
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi again, Guanso!

       

      Just to clarify, did you receive any kind of ticket number to your email address (including your spam folder) after submitting your support request?

      • Guanso's avatar
        Guanso
        Helpful | Level 6
        2 years ago
        Hey Nancy, sorry for tagging you again, and thanks for answering. I didn't receive anything, just checked again in the spam folder.

        You say maybe I didn't actually submit the request?

        Thanks again

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