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Forum Discussion
Basic plan but being charged
I have been charged $20 for the last 3 months but I am on the basic plan. Why? And how can I get a refund?
Hi there,
I've noticed that Dropbox has been charging me $119.88 annually, despite being on the Basic plan. This realization came to me suddenly this year, and upon further investigation, I discovered it also occurred last year.
I've been attempting to reach out for assistance, but each time I'm met with automated responses or chats that are eventually terminated. I'm eager to cancel my Dropbox subscription and would appreciate any help you can provide.
Thank you.
- Rich
Super User II
shaurav wrote:
I've noticed that Dropbox has been charging me $119.88 annually, despite being on the Basic plan.
You either have a second account, or you've been the victim of credit card fraud. Use the credit card charge lookup tool to identify the account that you're being billed for. If you recognize it, sign in and cancel the subscription. If you don't recognize it, contact Support.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
