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Forum Discussion
Basic plan but being charged
I have been charged $20 for the last 3 months but I am on the basic plan. Why? And how can I get a refund?
Hi, I have just been charged $187 for a Dropbox Plus account. This is happened for three years in a row now and seems impossible to sort out. When I lodge into my account, it is still showing as a Dropbox Basic account. My email address is obviously connected to another Dropbox account which I cant remember and have lost track of. How can I get this canceled without having to cancel my debit card to stop Dropbox swiping my bank account? Any suggestions? Thanks
- Hannah
Dropbox Staff
Did you get a satisfactory resolution to this issue? I have the exact same issue and wondering whether worth attempting to sort out.
- Hannah
Hey dragon user 2, thanks for the nudge here.
If you're paying for a subscription, but you're on the Basic plan, you're probably paying for a different account.
Are they credit/debit card payments or through iTunes/Google Play?
It has been taken via Paypal.
