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Forum Discussion
Basic plan but being charged
I have been charged $20 for the last 3 months but I am on the basic plan. Why? And how can I get a refund?
Rich
Super User II
Super User II
JaGatorEd wrote:
I have been charged $20 for the last 3 months but I am on the basic plan. Why? And how can I get a refund?
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
This is helpful because I have the same issue. I wrote a few minutes ago and you responded by I couldn't reply because it timed out. My account shows basic, but I've been charged $19.99 for two months. I'll try the support link you suggest. It's extremely difficult to get any live help and the instructions and ticket options end up taking WAY too much time! Thank you!
