I did all the setting up from the new ASUS computer promotion for the free 500Gb of space for 6 months. I clicked the 500 free space that was installed on my new ASUS and followed all the steps from my new ASAUS computer that only received 2GB of space for my new Dropbox account. I would like to speak with someone about getting my 500GB of free space promotion added to my Dropbox account. Main reason I purchased the ASUS laptop. Below is a screenshot proving that my computer is eligible, this was preinstalled on my laptop. Please have someone contact me or please add the 500GB of space. Thank you for your time.

Hi hopinvaca, thanks for bringing this to our attention. What is your current location when you activated the promotion? Did you activate it immediately, or did you install the Dropbox desktop application from the Dropbox site first? This will help me to assist further!

I clicked on the Dropbox redeem 500 GB space and it had me open it Dropbox from there and create an account.

Could you try completing the get started steps on your account to see if this helps?

Is your issue resolved, because im facing the same issue and dont know how to redeem the offer.

Hey MHrizvi! I hope you’re doing well. Did you follow all the steps outlined in this Help Center article, and you still can’t see the additional space added to your Dropbox account?

ASUS 500GB Promotion | The Dropbox Community

Jay
Dropbox Staff
2 years ago
Hi hopinvaca, thanks for bringing this to our attention.

What is your current location when you activated the promotion?

Did you activate it immediately, or did you install the Dropbox desktop application from the Dropbox site first?

This will help me to assist further!
- hopinvaca
  New member | Level 2
  2 years ago
  I clicked on the Dropbox redeem 500 GB space and it had me open it Dropbox from there and create an account.
  - Jay
    Dropbox Staff
    2 years ago
    Could you try completing the get started steps on your account to see if this helps?
- grushevka
  Explorer | Level 3
  2 years ago
  Hi. I have same problem. I followed all steps. Installed dropbox via MyAsus. Then login and logout mistakenly/ And i think after that 500 Gb gone. What can i do in this situation?
  - Megan
    Dropbox Staff
    2 years ago
    Hey grushevka, no worries, I'm here to help as much as possible!
    
    I'd need some account-specific info in order to send this request to the relevant departments, so I think sending you an email would be a better idea.
    
    What do you think?
    
    Let me know more!
JohanXB
Explorer | Level 3
2 years ago
I activated a 6-month 500 GB memory with MyAsus promotion on August 30-31. So far I don't have access to 500GB, dropbox is asking me to subscribe.
- Hannah
  Dropbox Staff
  2 years ago
  Hey JohanXB, sorry to hear about that!
  
  Can you check this article, to make sure all steps were followed correctly?
  - JohanXB
    Explorer | Level 3
    2 years ago
    Yes, I did everything correctly. I live in Georgia (Tbilisi), could this be a problem?
Sainev
Explorer | Level 3
2 years ago
Hi, sorry for replying an old post. Can you please help me too? i already did the instruction from My Asus app, but when i look at my Dropbox storage, currently my storage is still at 2gb.
Please kindly help, thanks in advance!
Sainev
Explorer | Level 3
2 years ago
Hi guys, So i bought a new ASUS computer that was advertised as eligible for a 6-month free 500GB Dropbox storage promotion, then I followed the instructions to redeem the promotion, but currently my Dropbox account only have 2GB of storage space. I would appreciate it if you could investigate this issue and add the 500GB of storage to my account. Thank you for your time and attention to this matter.
- Walter
  Dropbox Staff
  2 years ago
  Hey Sainev - sorry to hear you're having issues with this.
  
  Could you confirm that you've followed these steps and that you've also completed the getting started steps when you created the account?
  
  Thanks!
  - Sainev
    Explorer | Level 3
    2 years ago
    Hi, yeah I already followed those steps, I installed and registered the Dropbox app through MyAsus app.
    I haven't completed the getting started steps, I will do it now then I will get back to you.
    Thanks a lot