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Forum Discussion
Account upgrade
I have paid to upgrade my account. My credit card was charged twice. I have cancelled one with the card provider. Dropbox nevertheless downgraded my plan and says I have not paid but I clearly have. There was no email receipt. The correct email address is associated with the Dropbox account. Dropbox will not communicate with me except by a BOT as a I do not have a paid for account. Very frustrating! I think I may need to go to the ombudsman if they won't cancel the other payment for which I am receiving no service.
- Walter
Dropbox Staff
Hey there KathyStar1, sorry to hear about this.
As we'd require some sensitive information to look further into this for you, would it be OK If we reached out via the email address that's connected to your profile here, on our Community?
Thanks!
I have responded to your message but I keep getting a failure response. Is there anyone at Dropbox interested in fixing this?
- Walter
Hey KathyStar1, sorry to jump in here, but could you send us a screenshot of the error you're getting when trying to respond to Hannah's email?
Hi there
Yes, please send me an email. I am assuming you have access to my email address.
Thanks
Kathy
- Hannah
Hey KathyStar1, I just sent you an email, so make sure to get back to me, when you can.
