You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Account upgrade
I have paid to upgrade my account. My credit card was charged twice. I have cancelled one with the card provider. Dropbox nevertheless downgraded my plan and says I have not paid but I clearly hav...
I have responded to your message but I keep getting a failure response. Is there anyone at Dropbox interested in fixing this?
Walter
Dropbox Staff
Dropbox StaffHey KathyStar1, sorry to jump in here, but could you send us a screenshot of the error you're getting when trying to respond to Hannah's email?
- Megan
Hey KathyStar1, do you try to respond to Hannah directly through your email chain when you get this error?
Yes I do. Can you give me a direct email that I contact? That is, not through this community app. If I am a customer or to be a customer, this method of communication is really hopeless.
Thanks
Kathy
- Megan
Hey KathyStar1, unfortunately we can't share our direct emails, but here's what you can do:
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
