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Forum Discussion

KathyStar1's avatar
KathyStar1
Explorer | Level 3
2 years ago

Account upgrade

I have paid to upgrade my account.  My credit card was charged twice.  I have cancelled one with the card provider.  Dropbox nevertheless downgraded my plan and says I have not paid but I clearly hav...
Payments
upgrades
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there KathyStar1, sorry to hear about this.

 

As we'd require some sensitive information to look further into this for you, would it be OK If we reached out via the email address that's connected to your profile here, on our Community?

 

Thanks!

  • KathyStar1's avatar
    KathyStar1
    Explorer | Level 3
    2 years ago

    I have responded to your message but I keep getting a failure response.  Is there anyone at Dropbox interested in fixing this?  

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey KathyStar1, sorry to jump in here, but could you send us a screenshot of the error you're getting when trying to respond to Hannah's email? 

      • KathyStar1's avatar
        KathyStar1
        Explorer | Level 3
        2 years ago

         

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