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Dj-JM's avatar
Dj-JM
New member | Level 1
3 days ago

Unable to Save 2D Drawings using the Dropbox desktop app

Hello,

I work for a company that uses Dropbox for our file storage.

About a month or two ago our team began encountering problems saving 2D drawings (.dwg) to Dropbox. This only occurs when attempting to save a new iteration and not on file creation. 

It seems to be a Dropbox issue and not the application as saving outside of a synced folder or quitting Dropbox before the save will allow it to complete error free. 

It appears that is a known issue as seen here: https://www.dropboxforum.com/discussions/101001017/were-getting-an-error-when-saving-cad-files-to-our-dropbox-team-account-/811753

Any solution to have this issue resolved would be appreciated! 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Dj-JM, thanks for letting us know about this.

    Which application are you having this issue with?

    Are you having similar issues with other apps you're using within your Dropbox folder?

    Also, what's your computer's OS and the sync status and version of the Dropbox app?

    You can see the latter by hovering over your Dropbox icon with your mouse.

    Let me know and we'll go from there.

    • Dj-JM's avatar
      Dj-JM
      New member | Level 1

      Hey Hannah,

      The issue is only with Autodesk Inventor Professional 2023 with an incremental save on a .dwg.

      I am on Windows 11 24H2.

      Dropbox Version: 214.4.5217

      Status: Up to date

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for that, Dj-JM.

        Can you also let us know the exact error you're getting?

        A screenshot would be much appreciated, if you can send one.

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