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Dj-JM's avatar
Dj-JM
New member | Level 1
4 days ago

Unable to Save 2D Drawings using the Dropbox desktop app

Hello, I work for a company that uses Dropbox for our file storage. About a month or two ago our team began encountering problems saving 2D drawings (.dwg) to Dropbox. This only occurs when attem...
Desktop
Error Messages
Sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Dj-JM, thanks for letting us know about this.

Which application are you having this issue with?

Are you having similar issues with other apps you're using within your Dropbox folder?

Also, what's your computer's OS and the sync status and version of the Dropbox app?

You can see the latter by hovering over your Dropbox icon with your mouse.

Let me know and we'll go from there.

Dj-JM's avatar
Dj-JM
New member | Level 1
4 days ago

Hey Hannah,

The issue is only with Autodesk Inventor Professional 2023 with an incremental save on a .dwg.

I am on Windows 11 24H2.

Dropbox Version: 214.4.5217

Status: Up to date

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 days ago

    Thanks for that, Dj-JM.

    Can you also let us know the exact error you're getting?

    A screenshot would be much appreciated, if you can send one.

    • Dj-JM's avatar
      Dj-JM
      New member | Level 1
      4 days ago

      Here is a screenshot of the error.

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 days ago

        Hey Dj-JM! I can see in our system that you’ve logged a ticket with our support team already and it’s currently being handled by our advanced team. 

        Please keep an eye out for any updates from our team there, as they’ll reply to you in the same email thread.

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