We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Lung's avatar
Lung
Explorer | Level 4
7 months ago

Excel files don't open on my phone even if when I allow access.

Recently, after I open my excel file from Dropbox, it prompts me to "Microsoft Office Integration would like to access to the files and folders in your Dropbox".  I Key "Allow".  But it does not open...
Error Messages
Microsoft
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Lung, there's another user on a similar thread that used this workaround and it worked for them.

 

Can you try and let us know if it helps?

Lung's avatar
Lung
Explorer | Level 4
7 months ago

Hi Hannah

 

Thank you.  It works.

 

But now I have another issue ... I cannot use 'Remove From Recent' function to remove Excel, Word and PowerPoint file from MSOffice. Please advise

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Does it work without the workaround?

     

    Would you mind sending me some screenshots of the steps you normally follow to do that?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!