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Helpful | Level 6

11 months ago

Solved

Cannot open Excel files with the Excel app through Dropbox on iPhone

I use the Dropbox app on my iphone. I used to be able to open excel files in excel by using “open with - excel”. But now it sends me to a screen saying Microsoft Integration wants permission. I hit the Allow button (the only other option available is “learn more”) and it just takes me back to the list of files in Dropbox. I can never get past that. I used to be able to open them from the Excel app as well, but not now. What has changed and what can I do?

Mr Groovyblues
10 months ago
Thank you.
In the meantime I have worked out how to use the OFFICE 365 app which was suggested by a previous user.
Open the 365app, press on the top left corner (your icon) of the screen, a menu comes in, click the “storage accounts”, choose which dropbox you want and then which Excel sheet. It opens for editing in Excel.

32 Replies

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Hannah
Dropbox Staff
11 months ago
Hi there, Mr Groovyblues, welcome to our Community.

I just tested this on my end and I don't seem to be having this issue.

Have you tried uninstalling/reinstalling both the Excel and the Dropbox app, to see if that helps?

Keep me posted.
- Mr Groovyblues
  Helpful | Level 6
  11 months ago
  Hi. Have done this twice, but no joy.
  - Nancy
    Dropbox Staff
    11 months ago
    Mr Groovyblues, hope it’s OK to jump in. Did you also clear the Dropbox app’s cache, before reinstalling?
    
    If not, please follow these steps and let me know if they help at all:
    
    1) Clear the cache on your Dropbox app
    
    To clear your cache, please follow the steps listed below:
    
    Navigate to the “Account” tab
    
    Tap the gear icon in the upper-left corner of the screen
    
    Scroll to the bottom of the screen
    
    Select “Clear Cache” under "Privacy"
    
    2) Uninstall the Dropbox App
    
    3) Sign out of the App Store
    
    4) Restart your device
    
    5) Sign into the App Store
    
    6) Download and Install Dropbox
    
    7) Try to sign into your Dropbox account
    
    If not, I’d like to know the Dropbox and Microsoft Excel app versions you’re using.
Walter
Dropbox Staff
10 months ago
Hey all, thanks for your reports.

I just wanted to mention that due to a recent update from Microsoft, you'll need to ensure that only 1 Dropbox storage account is connected at a time on your mobile device in order for the integration to work properly.

We're actively working with Microsoft to improve the user experience with this integration.
- Mr Groovyblues
  Helpful | Level 6
  10 months ago
  Thank you.
  In the meantime I have worked out how to use the OFFICE 365 app which was suggested by a previous user.
  Open the 365app, press on the top left corner (your icon) of the screen, a menu comes in, click the “storage accounts”, choose which dropbox you want and then which Excel sheet. It opens for editing in Excel.
  - Panda88
    New member | Level 2
    10 months ago
    This helped me solve the issue:) thanks a lot for your help!
Jinster
New member | Level 1
4 months ago
I suddenly have similar issue, And yes your solution works too, but that’s more troublesome then just hit open in button. So I try to find the way, so I reinstall all app and clear caches. For the reference, even after I reinstall 365, it still ask to install Microsoft excel also when I try to open excel file in dropbox. Anyway I reinstall and link Dropbox and office 365 to related account. And link Dropbox account to office 365. but I was getting same error and cannot open file.
Then I realised I didn’t link dropbox to Microsoft excel app which is different than office 365 app on iPhone. So I go to excel app and link dropbox then now it’s working fine.
Mecanopsis
New member | Level 1
4 months ago
Walter wrote:
I just wanted to mention that due to a recent update from Microsoft, you'll need to ensure that only 1 Dropbox storage account is connected at a time on your mobile device in order for the integration to work properly.
I've been having this issue and it struck me that it's only been happening since I upgraded my iPhone.
As I was reinstalling the Dropbox app, it occurred to me that I'd not unlinked my old iPhone from my Dropbox account - so I unlinked the old iPhone before connecting Excel on the new iPhone.
It's hard to know whether unlinking the old phone was critical, but it's worth a try. And good to keep an eye on old permissions.

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Cannot open Excel files with the Excel app through Dropbox on iPhone","moderationData":{"__ref":"ModerationData:moderation_data:774240"},"body":"

Hi there, Mr Groovyblues, welcome to our Community.

I just tested this on my end and I don't seem to be having this issue.

Have you tried uninstalling/reinstalling both the Excel and the Dropbox app, to see if that helps?

Keep me posted.

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Mr Groovyblues, hope it’s OK to jump in. Did you also clear the Dropbox app’s cache, before reinstalling?

If not, please follow these steps and let me know if they help at all:

1) Clear the cache on your Dropbox app

To clear your cache, please follow the steps listed below:

Navigate to the “Account” tab

Tap the gear icon in the upper-left corner of the screen

Scroll to the bottom of the screen

Select “Clear Cache” under \"Privacy\"

2) Uninstall the Dropbox App

3) Sign out of the App Store

4) Restart your device

5) Sign into the App Store

6) Download and Install Dropbox

7) Try to sign into your Dropbox account

If not, I’d like to know the Dropbox and Microsoft Excel app versions you’re using.

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Hey all, thanks for your reports.

I just wanted to mention that due to a recent update from Microsoft, you'll need to ensure that only 1 Dropbox storage account is connected at a time on your mobile device in order for the integration to work properly.

We're actively working with Microsoft to improve the user experience with this integration.

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In the meantime I have worked out how to use the OFFICE 365 app which was suggested by a previous user.
Open the 365app, press on the top left corner (your icon) of the screen, a menu comes in, click the “storage accounts”, choose which dropbox you want and then which Excel sheet. It opens for editing in Excel.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-06-22T03:50:11.198-07:00","lastPublishTime":"2024-06-22T03:50:11.198-07:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":8812},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001017/message:774232/message:778797","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDUyOjF8aW50LDc3OTM3NSw3NzkzNzU","node":{"__ref":"ForumReplyMessage:message:779375"}}]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:779375":{"__typename":"ModerationData","id":"moderation_data:779375","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:779375":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1850180"},"id":"message:779375","revisionNum":1,"uid":779375,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001017"},"parent":{"__ref":"AcceptedSolutionMessage:message:778797"},"conversation":{"__ref":"Conversation:conversation:774232"},"subject":"Re: Cannot open Excel files with the Excel app through Dropbox on iPhone","moderationData":{"__ref":"ModerationData:moderation_data:779375"},"body":"This helped me solve the issue:) thanks a lot for your help!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"60","kudosSumWeight":0,"repliesCount":1,"postTime":"2024-06-25T17:14:31.473-07:00","lastPublishTime":"2024-06-25T17:14:31.473-07:00","metrics":{"__typename":"MessageMetrics","views":2078},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001017/message:774232/message:779375","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:48":{"__typename":"Rank","id":"rank:48","position":31,"name":"New member | Level 1","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1895601":{"__typename":"User","id":"user:1895601","uid":1895601,"login":"Jinster","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-12-27T19:01:43.408-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:48"},"entityType":"USER","eventPath":"community:mxpez29397/user:1895601"},"ModerationData:moderation_data:814775":{"__typename":"ModerationData","id":"moderation_data:814775","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:814775":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1895601"},"id":"message:814775","revisionNum":2,"uid":814775,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001017"},"parent":{"__ref":"ForumTopicMessage:message:774232"},"conversation":{"__ref":"Conversation:conversation:774232"},"subject":"Re: Cannot open Excel files with the Excel app through Dropbox on iPhone","moderationData":{"__ref":"ModerationData:moderation_data:814775"},"body":"

I suddenly have similar issue, And yes your solution works too, but that’s more troublesome then just hit open in button. So I try to find the way, so I reinstall all app and clear caches. For the reference, even after I reinstall 365, it still ask to install Microsoft excel also when I try to open excel file in dropbox. Anyway I reinstall and link Dropbox and office 365 to related account. And link Dropbox account to office 365. but I was getting same error and cannot open file.

Then I realised I didn’t link dropbox to Microsoft excel app which is different than office 365 app on iPhone. So I go to excel app and link dropbox then now it’s working fine.

Walter wrote:
I just wanted to mention that due to a recent update from Microsoft, you'll need to ensure that only 1 Dropbox storage account is connected at a time on your mobile device in order for the integration to work properly.

I've been having this issue and it struck me that it's only been happening since I upgraded my iPhone.

As I was reinstalling the Dropbox app, it occurred to me that I'd not unlinked my old iPhone from my Dropbox account - so I unlinked the old iPhone before connecting Excel on the new iPhone.

It's hard to know whether unlinking the old phone was critical, but it's worth a try. And good to keep an eye on old permissions.

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