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zumen3

Explorer | Level 3

7 months ago

Solved

勝手にDropboxフォルダが開く

windows11を使用しています。
DropBoxをインストールしました。

何もしていないのに、エクスプローラーが勝手にDropboxフォルダを開きます。

DropBoxをアンインストールしても、エクスプローラーでフォルダを開きます。

また、ウィルスバスターが悪さをしているとネットであったので、ウィルス対策ソフトを削除しました。

その後、DropBoxを再インストールして、様子を見ていると、何かのソフトが保存をしようとするとエクスプローラーが反応しているようにも思えます。

原因がわからず、困っております。

Windows

デスクトップアプリ

ファイルとフォルダ

16 Replies

Hinano Maeta
Dropbox Staff
7 months ago
zumen3 さん、

状況が確認できるスクリーンショットまたは動画をご提供いただけますでしょうか？
- zumen3
  Explorer | Level 3
  7 months ago
  お世話になります。
  いつ起こるのかわからないので、動画は取れません。
  添付したフォルダが勝手に反応して開きます。
  ※個人情報があれば画像の削除をお願いします。
  - Hinano Maeta
    Dropbox Staff
    7 months ago
    zumen3 さん、
    
    こちらアプリを起動すると自動的に開きますでしょうか？
    
    何もボタンをクリックしていないのに、PCエクスプローラーが開くということでよろしいでしょうか？

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windows11を使用しています。
DropBoxをインストールしました。

何もしていないのに、エクスプローラーが勝手にDropboxフォルダを開きます。

DropBoxをアンインストールしても、エクスプローラーでフォルダを開きます。

また、ウィルスバスターが悪さをしているとネットであったので、ウィルス対策ソフトを削除しました。

原因がわからず、困っております。

","body@stringLength":"303","rawBody":"

windows11を使用しています。
DropBoxをインストールしました。

何もしていないのに、エクスプローラーが勝手にDropboxフォルダを開きます。

DropBoxをアンインストールしても、エクスプローラーでフォルダを開きます。

また、ウィルスバスターが悪さをしているとネットであったので、ウィルス対策ソフトを削除しました。

原因がわからず、困っております。

","kudosSumWeight":0,"postTime":"2024-10-01T21:26:21.038-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Windows","text":"Windows","time":"2022-02-07T09:39:13.851-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:デスクトップアプリ","text":"デスクトップアプリ","time":"2020-01-30T22:42:25.175-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:ファイルとフォルダ","text":"ファイルとフォルダ","time":"2019-06-14T20:06:59.644-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:798402_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1288},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"windows11を使用しています。 DropBoxをインストールしました。 \n 何もしていないのに、エクスプローラーが勝手にDropboxフォルダを開きます。 \n DropBoxをアンインストールしても、エクスプローラーでフォルダを開きます。 \n また、ウィルスバスターが悪さをしているとネットであったので、ウィルス対策ソフトを削除しました。 \n その後、DropBoxを再インストールして、様...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw3OTg0MDUsNzk4NDA1","node":{"__ref":"ForumReplyMessage:message:798405"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:798402":{"__typename":"Conversation","id":"conversation:798402","solved":true,"topic":{"__ref":"ForumTopicMessage:message:798402"},"lastPostingActivityTime":"2024-10-03T17:53:38.299-07:00","lastPostTime":"2024-10-03T17:53:38.299-07:00","unreadReplyCount":16,"isSubscribed":false},"ModerationData:moderation_data:798402":{"__typename":"ModerationData","id":"moderation_data:798402","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:798402_2":{"__typename":"Revision","id":"revision:798402_2","lastEditTime":"2024-10-01T22:00:09.261-07:00"},"CachedAsset:theme:customTheme1-1745406934692":{"__typename":"CachedAsset","id":"theme:customTheme1-1745406934692","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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zumen3 さん、

状況が確認できるスクリーンショットまたは動画をご提供いただけますでしょうか？

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お世話になります。

いつ起こるのかわからないので、動画は取れません。
添付したフォルダが勝手に反応して開きます。
※個人情報があれば画像の削除をお願いします。

zumen3 さん、

こちらアプリを起動すると自動的に開きますでしょうか？

何もボタンをクリックしていないのに、PCエクスプローラーが開くということでよろしいでしょうか？

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zumen3 さん

Dropbox デスクトップアプリを終了します。\n
- システムトレイで Dropbox アイコンをクリックします。
- アバター（プロフィール写真またはイニシャル）をクリックします。
- ［終了］をクリックします。
\n

パソコンから Dropbox デスクトップアプリをアンインストールします。
パソコンを再起動します。
Windows レジストリエディタを開きます。
「HKEY_LOCAL_MACHINE」という名前のフォルダをダブルクリックして開きます。
そのフォルダ内で、「SOFTWARE」と「WOW6432Node」という名前のフォルダ内を検索して、「Dropbox」フォルダと「DropboxUpdate」フォルダを探します。いずれかのフォルダ、または両方のフォルダ内で見つかるはずです。
「Dropbox」フォルダと「DropboxUpdate」フォルダを削除します。削除するには、各フォルダを右クリックし、［削除］をクリックします。

\n
- 注：パソコン上のメインの Dropbox フォルダは削除しないでください。このプロセス中どの時点においても、このフォルダを削除してはなりません。
\n
「%LOCALAPPDATA%」フォルダを、エクスプローラーを開いて検索します。
そのフォルダ内で「Dropbox」フォルダを削除します。

\n
- 注：エクスプローラーではパソコン上のメインの Dropbox フォルダ（ファイルが保管されている）は削除しないでください。このプロセス中どの時点においても、このフォルダを削除してはなりません。
\n
「%APPDATA%」、「%PROGRAMFILES%」、「%PROGRAMFILES(x86)%」フォルダでステップ 8 ～ 9 を繰り返し、「Dropbox」フォルダを削除します。

注：フォルダが見つからない場合、そのフォルダがすでに削除されていることを意味します。その場合は次のステップに進んでください。

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