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Forum Discussion

Lung's avatar
Lung
Explorer | Level 4
7 months ago

Excel files don't open on my phone even if when I allow access.

Recently, after I open my excel file from Dropbox, it prompts me to "Microsoft Office Integration would like to access to the files and folders in your Dropbox".  I Key "Allow".  But it does not open...
Error Messages
Microsoft
Third Party Integrations
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Lung, does this happen with all of your Excel files, or some specific ones? 

 

When did this start happening? 

Lung's avatar
Lung
Explorer | Level 4
7 months ago

It happens to all my Excel files.  It starts recently 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey Lung, have you tried uninstalling and reinstalling the Excel/Office app on your device, to see if that helps?

    • acpaintingnm's avatar
      acpaintingnm
      New member | Level 2
      7 months ago

      I have the same problem.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hey acpaintingnm - sorry to hear about this.

         

        Have you tried reinstalling the apps on your device since you first noticed this issue? 

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