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kaspars_silins's avatar
kaspars_silins
Explorer | Level 4
6 years ago

My desktop app is stuck on syncing constantly

I actualy tired about bad dropbox mac desctop app performance...

I'm pro user alredy more than two years... And last week my dropbox app stoped working..

Yesterday app stuck on syncing 386 files for all day..

Today app stuck on 1 file and overload my CPU!!!!!!!

And this is not first time.. A have big amount of files in my account, about 300gb and more than 200000 files.. and I don't want to resync all my files agan.. Last time it took me more than 3 days... 
And this CPU usage.. it's not normal!!!!

App version: v68.4.102
Macbook Pro 15" i7, 16gb ram, Mojove latest version..

If you not fix this issus, i will cancel my subscription and migrate to google drive..

I can't work this anymore!!!

Desktop
Sync
Third Party Integrations
  • Jay's avatar
    Jay
    6 years ago
    To look into this further, would it be okay if we reach out to the email address associated with your forum profile?
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hi Kaspars, could you try checking out this article for possible reasons why the CPU usage rises when syncing files?
     
    Generally, symlinks is the primary reason, so I’d recommend checking step 7 first.
     
    Let me know what you find out!
    • kaspars_silins's avatar
      kaspars_silins
      Explorer | Level 4
      6 years ago

      Tried, but no success!

      It's stuck all day on "Syncing 368 files"..upload_4522543250719858636.png

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Are you able to navigate your folder structure to see where these files are located? Are they all in one folder, or scattered randomly in your folder structure? 
         
        Are the files being accessed by another program or virus scanner? Could you try quitting all open applications to see if this helps to let the files sync?

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