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Forum Discussion

kaspars_silins's avatar
kaspars_silins
Explorer | Level 4
6 years ago

My desktop app is stuck on syncing constantly

I actualy tired about bad dropbox mac desctop app performance... I'm pro user alredy more than two years... And last week my dropbox app stoped working.. Yesterday app stuck on syncing 386 files ...
Desktop
Sync
Third Party Integrations
  • Jay's avatar
    Jay
    6 years ago
    To look into this further, would it be okay if we reach out to the email address associated with your forum profile?
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hi Kaspars, could you try checking out this article for possible reasons why the CPU usage rises when syncing files?
 
Generally, symlinks is the primary reason, so I’d recommend checking step 7 first.
 
Let me know what you find out!
  • kaspars_silins's avatar
    kaspars_silins
    Explorer | Level 4
    6 years ago

    Tried, but no success!

    It's stuck all day on "Syncing 368 files"..upload_4522543250719858636.png

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Are you able to navigate your folder structure to see where these files are located? Are they all in one folder, or scattered randomly in your folder structure? 
       
      Are the files being accessed by another program or virus scanner? Could you try quitting all open applications to see if this helps to let the files sync?
      • kaspars_silins's avatar
        kaspars_silins
        Explorer | Level 4
        6 years ago

        Where can I see which files they are?

        I don't have any virus protection scanner and eth..

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