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Forum Discussion

daves1's avatar
daves1
Helpful | Level 5
5 months ago

Is Dropbox Fax down? I can't send/receive faxes today.

I am not able to send or recieve faxes today. Is Hello Fax down?

dropbox fax
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  • daves1's avatar
    daves1
    5 months ago

    As of this morning I am able to send and receive faxes.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Thanks for your post, daves1. 

     

    Can you provide more details on what happens exactly every time you try to send a fax? 

     

    Do you know if the people who tried to send you a fax instead had issues, as well?

     

    I’ll be able to further help this way.

    • daves1's avatar
      daves1
      Helpful | Level 5
      5 months ago

      It goes through as normal both ways. Does not come to the email that is assigned. Same email and server we have used since this account was set up. I just checke the website and now it says 

      FAILED TO FAX [removed per Community Guidelines] 10:52 AM

      on the one that I sent as a test.

    • mttchd's avatar
      mttchd
      New member | Level 2
      5 months ago

      I registered today and I am unable to receive fax. Not too thrilled.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Thanks for clarifying that, daves1. 

         

        mttchd, I can see you’ve already logged a ticket about this with our support team. I just left an internal note as well, so they should reach back as soon as possible. 

         

        daves1, I suggest logging a support ticket as well via this form. Feel free to send me your ticket number here and I can leave a message on your behalf, too.

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