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daves1's avatar
daves1
Helpful | Level 5
10 months ago
Solved

Is Dropbox Fax down? I can't send/receive faxes today.

I am not able to send or recieve faxes today. Is Hello Fax down?
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  • Mark R.76's avatar
    Mark R.76
    2 years ago

    Hi Megan, I'm all set. By your suggestion of going to the events page, I was able to go to the person that uploaded to a shared folder, ask them to totally remove my access and re-do my access to only the parts of that folder that I need. Done. I'm back down to around 3 of my 6GB capacity.

    One thing I didn't understand along the way was, on the page that describes how to temporarily remove my access, it says...log in, hover over the folder, click the elipsis, and click delete. That actually deleted the file completely. Glad I tested it first. Seems like I misunderstood the instruction but it seemed straight forward. Thanks for your help!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Thanks for clarifying that, daves1. 

 

mttchd, I can see you’ve already logged a ticket about this with our support team. I just left an internal note as well, so they should reach back as soon as possible. 

 

daves1, I suggest logging a support ticket as well via this form. Feel free to send me your ticket number here and I can leave a message on your behalf, too.

daves1's avatar
daves1
Helpful | Level 5
10 months ago

As of this morning I am able to send and receive faxes.

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I am not able to send or recieve faxes today. Is Hello Fax down?

","kudosSumWeight":0,"postTime":"2024-07-01T09:14:38.072-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Dropbox Sign","text":"Dropbox Sign","time":"2022-12-19T03:34:48.975-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:780339_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1780},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:780339":{"__typename":"Conversation","id":"conversation:780339","solved":true,"topic":{"__ref":"ForumTopicMessage:message:780339"},"lastPostingActivityTime":"2024-07-02T07:32:46.889-07:00","lastPostTime":"2024-07-02T07:32:46.889-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:780339":{"__typename":"ModerationData","id":"moderation_data:780339","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:780339_3":{"__typename":"Revision","id":"revision:780339_3","lastEditTime":"2024-07-01T10:40:34.354-07:00"},"AcceptedSolutionMessage:message:780642":{"__typename":"AcceptedSolutionMessage","id":"message:780642","conversation":{"__ref":"Conversation:conversation:780339"},"author":{"__ref":"User:user:1851669"},"revisionNum":1,"uid":780642,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001017"},"parent":{"__ref":"ForumReplyMessage:message:780438"},"subject":"Re: Is Dropbox Fax down? I can't send/receive faxes today.","moderationData":{"__ref":"ModerationData:moderation_data:780642"},"body":"

As of this morning I am able to send and receive faxes.

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As of this morning I am able to send and receive faxes.

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Thanks for clarifying that, daves1. 

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mttchd, I can see you’ve already logged a ticket about this with our support team. I just left an internal note as well, so they should reach back as soon as possible. 

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daves1, I suggest logging a support ticket as well via this form. Feel free to send me your ticket number here and I can leave a message on your behalf, too.

","body@stringLength":"1127","rawBody":"

Thanks for clarifying that, . 

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\n

, I can see you’ve already logged a ticket about this with our support team. I just left an internal note as well, so they should reach back as soon as possible. 

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, I suggest logging a support ticket as well via this form. Feel free to send me your ticket number here and I can leave a message on your behalf, too.

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