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Forum Discussion
iOS Dropbox app won’t acknowledge Microsoft Word app
I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being installed and up to date. If I tap through, Dropbox then sits waiting for Word to download, and never opens the document.
Everything has worked as it should until recently. Now when I try to open an excel file in My Dropbox on iPhone I get a message saying I need to install excel.
I’ve tried reinstalling both apps (Dropbox and excel) and that resolves the issue until I try again a day later and I get the same issue again.
Anyone else seen a similar issue before?
ThanksHi All,
after update of new IOS on my iPad i can't seems to open up files from Dropbox to Excel.
Dropbox app keep asking me to download the Excel app but i already have it.
Please adviseCan you please try installing Microsoft unified Office App https://aka.ms/OfficeAppiOS? Note that now Microsoft has a unified office app (along with individual Word, Excel, PowerPoint, and OneNote apps), which can be used to view/edit all supported office files. Then reinstall the Dropbox app as well.
- Same problem with both excel and words. They need to fix that quick, can not use Dropbox without those 2
I have the same 😕
I've try everything and nothing- Hannah
Dropbox Staff
Hey Gazlaz, zoltan and Jelen, thanks for bringing this to our attention.
Are you having this issue only when opening files saved to your Dropbox? How about other MS Office files saved in other places on your device?
If it's just Dropbox, can you try to clear out the Dropbox app's cache, from the option in the app's settings, to see if that helps?
Keep us posted!
Hello there LRBH, Can you please try reinstalling Dropbox app and install Microsoft unified Office App https://aka.ms/OfficeAppiOS? Note that now Microsoft has a unified office app (along with individual Word, Excel, PowerPoint, and OneNote apps), which can be used to view/edit all supported office files.
Installing the unified app and deleting/reinstalling Dropbox seems to have fixed the problem. Thanks!
- The following 👇 only works temporarily.
I received these instructions from the Dropbox support team. Since it then reverted to not opening Word/Excel, I’ve sent Dropbox Support a screen recording. Their rep says they will look into it.
iOS Clear Cache/Uninstall/Reinstall Instructions:
1) Clear the cache on your Dropbox app.
To clear your cache, please follow the steps listed below:
Navigate to the “Account” tab
Tap the gear icon in the upper-left corner of the screen
Scroll to the bottom of the screen
Select “Clear Cache” under "Privacy"
2) Uninstall the Dropbox App
3) Sign out from the App Store
4) Restart your device
5) Sign into the App Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account
J
- Having the same issue with both microsoft word app and microsoft office app.
