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Forum Discussion

AL ARABY's avatar
AL ARABY
Helpful | Level 5
5 months ago

InDesign will freeze if we try to open files that are online-only

Please note that we have a Dropbox shared among multiple employees. Since yesterday, we've encountered the following issue: Whenever we try to open any files, such as InDesign or Photoshop files, t...
Desktop
Sync
Third Party Integrations
Windows
  • BenDBX's avatar
    BenDBX
    5 months ago

    Hi Everybody,

     

    Our Engineering team recently implemented a fix for syncing issues that may have been responsible for Adobe apps crashing when online-only files are opened. This fix should apply automatically, and if not, it will apply when you restart Dropbox.

     

    Please try it again and let me know if the problem persists. I'll pass on that information to our Engineering team. Thanks!

     

    Ben

aliwihbi's avatar
aliwihbi
Helpful | Level 6

Ben, do you have any updates on what happened? Have you identified the issue and started working on it? Also, could you please update us on the investigation by the Dropbox engineer, including what they discovered and their next steps?

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
5 months ago

Hi Everybody,

 

Our Engineering team recently implemented a fix for syncing issues that may have been responsible for Adobe apps crashing when online-only files are opened. This fix should apply automatically, and if not, it will apply when you restart Dropbox.

 

Please try it again and let me know if the problem persists. I'll pass on that information to our Engineering team. Thanks!

 

Ben

  • Nejc_R's avatar
    Nejc_R
    Helpful | Level 5
    5 months ago

    Hello Ben, it works fine for me, thank you for that.

  • rjl104's avatar
    rjl104
    Helpful | Level 5
    5 months ago

    Our users are also reporting things seem back to normal. Thanks for your help.

  • aliwihbi's avatar
    aliwihbi
    Helpful | Level 6
    5 months ago

    The issue was resolved thank you

  • aliwihbi's avatar
    aliwihbi
    Helpful | Level 6
    5 months ago

    Everything works normally now, please next time do all your tests before launching new update 

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