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Forum Discussion
InDesign will freeze if we try to open files that are online-only
Please note that we have a Dropbox shared among multiple employees. Since yesterday, we've encountered the following issue:
Whenever we try to open any files, such as InDesign or Photoshop files, t...
Hi Everybody,
Our Engineering team recently implemented a fix for syncing issues that may have been responsible for Adobe apps crashing when online-only files are opened. This fix should apply automatically, and if not, it will apply when you restart Dropbox.
Please try it again and let me know if the problem persists. I'll pass on that information to our Engineering team. Thanks!
Ben
I (kinda) figured out a work around for avoiding freezing all the time. It's only a temporare and the issue must be resolved by DB as by all the accounts seen the fault comes from their side.
If you're working with online only files:
1. set desired files and links to offline only and wait to sync
2. turn off DB
3. open and operate Indesign
4. save/export files and close Indesign
5. open DB, let it sync
If you're working with offline only files just ignore the first step.
But as I said, this should not be the norm now. It's recognised the issue (not known before) comes from the last update and DB must react to it accordingly.
We've also been getting users to do this as seems the only practical way for users to work with InDesign at the moment.
