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Forum Discussion
AL ARABY
5 months agoHelpful | Level 5
InDesign will freeze if we try to open files that are online-only
Please note that we have a Dropbox shared among multiple employees. Since yesterday, we've encountered the following issue:
Whenever we try to open any files, such as InDesign or Photoshop files, t...
- 5 months ago
Hi Everybody,
Our Engineering team recently implemented a fix for syncing issues that may have been responsible for Adobe apps crashing when online-only files are opened. This fix should apply automatically, and if not, it will apply when you restart Dropbox.
Please try it again and let me know if the problem persists. I'll pass on that information to our Engineering team. Thanks!
Ben
rjl104
5 months agoHelpful | Level 5
We also have a large team that work with Adobe CC. Dropbox is the entire basis for our distributed working model. It has always worked amazingly well with a multi-TB drive where majority of files are kept offline except for projects users are actively working on. In the past week we've been plagued by pauses and freezes, mainly using InDesign and Acrobat and some users have had to resort to working outside dropbox. We would really like to go back to an old version of dropbox when things worked perfectly!
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