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Forum Discussion

AL ARABY's avatar
AL ARABY
Helpful | Level 5
5 months ago

InDesign will freeze if we try to open files that are online-only

Please note that we have a Dropbox shared among multiple employees. Since yesterday, we've encountered the following issue: Whenever we try to open any files, such as InDesign or Photoshop files, t...
Desktop
Sync
Third Party Integrations
Windows
  • BenDBX's avatar
    BenDBX
    5 months ago

    Hi Everybody,

     

    Our Engineering team recently implemented a fix for syncing issues that may have been responsible for Adobe apps crashing when online-only files are opened. This fix should apply automatically, and if not, it will apply when you restart Dropbox.

     

    Please try it again and let me know if the problem persists. I'll pass on that information to our Engineering team. Thanks!

     

    Ben

chrispmil's avatar
chrispmil
Explorer | Level 4
5 months ago

I have the exact same issue started happening on the 26th june and file thats are "online only" would crash indesign when i try to open them.

Never had a problem previously, my only solution has been to download everything i am working on and take them out of dropbox - which kind of defeats the object of paying a cloud service! 

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