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Forum Discussion
InDesign will freeze if we try to open files that are online-only
Please note that we have a Dropbox shared among multiple employees. Since yesterday, we've encountered the following issue:
Whenever we try to open any files, such as InDesign or Photoshop files, t...
Hi Everybody,
Our Engineering team recently implemented a fix for syncing issues that may have been responsible for Adobe apps crashing when online-only files are opened. This fix should apply automatically, and if not, it will apply when you restart Dropbox.
Please try it again and let me know if the problem persists. I'll pass on that information to our Engineering team. Thanks!
Ben
Hannah
Dropbox Staff
Dropbox StaffHey AL ARABY, unfortunately, we can't access your computer remotely or access the video that you attached there.
Would it be possible to send us a series of screenshots showing the issue, instead?
Dear Hannah,
Please be aware that we've been experiencing an issue similar to the screenshot (img 2) previously attached. The problem is that Dropbox appears not work(not show status or show online or show offline...), and we need to quit the application every time to make appears like img 3 . This is our main concern. Do you have another version that could resolve this issue, or can you escalate the issue?
you do any updates for Dropbox from yesterday?
Our version is 202.45551
We have a subscription for 132 TB for 8 years and have had an excellent experience with Dropbox. I'm confident you can assist us in resolving this issue, which has affected the entire team since yesterday. We require support to address this, so please escalate my problem. I'm contacting you as the IT representative for our company, not as a regular user.
Regards
Please be aware that we've been experiencing an issue similar to the screenshot (img 2) previously attached. The problem is that Dropbox appears not work(not show status or show online or show offline...), and we need to quit the application every time to make appears like img 3 . This is our main concern. Do you have another version that could resolve this issue, or can you escalate the issue?
you do any updates for Dropbox from yesterday?
Our version is 202.45551
We have a subscription for 132 TB for 8 years and have had an excellent experience with Dropbox. I'm confident you can assist us in resolving this issue, which has affected the entire team since yesterday. We require support to address this, so please escalate my problem. I'm contacting you as the IT representative for our company, not as a regular user.
Regards
- Hannah
Hey aliwihbi, thanks for the additional info.
In the second screenshot, no right-click options appear on your Dropbox files at all, which indicates that the app is running correctly.
Can you try simply reinstalling the Dropbox app (without uninstalling it), to see if that helps?
We are having the same problem with Dropbox, the issue started early yesterday. We have reinstalled dropbox and even deleted the dropbox folder and waited hours for all of the files to sync again, there is no option when we right click a file to keep the file offline. Downloading from the web interface is not an option as well as none of the linked assets in an InDesign file will remain linked as all of those files are also inaccessible in our dropbox.
We face same issue 2 days ago. And till now Dropbox team think no issue
- First, you didn't answer my question: Did Dropbox perform any updates two days ago?
Second, how can you say Dropbox is working normally in img2 when, right clicking any file in Dropbox, it should show options like view online, make available online, and make available offline,but thats not the case in img2
How can you claim it's functioning normally when we have to quit it constantly for it to work as shown in img3?
Could you please escalate our issue to higher-level support?Yes, there was an update on june 26th (version 202.4.5551) and since then I'm having the same problem.
I'm running all files offline only with selective sync to conserve on my hard drive yet having freezing as soon as I open Indesign. Opened ticket and I'm probably not the only one so they have to acknowledge a bug in that version but their "have you tried turn it off and on again?" demeanor is starting to piss me off.
I'm working on Win10 OS that also received a new update on the same day but lots of people has problem instaling it (yes, me too) so there might be some corelation with that.
And Dropbox if you read that, for the love of god LET US ROLL BACK TO THE OLDER VERSIONS UNTIL YOU SOLVE PROBLEMS IN NEW VERSIONS.
find the issue in below link :
After open above folder in dropbox through indesgin , it freeze:
Moreover if you right click on any file in dropbox , it does not show view online or make available offline or make available online or show the status of file :
