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Forum Discussion
InDesign will freeze if we try to open files that are online-only
Please note that we have a Dropbox shared among multiple employees. Since yesterday, we've encountered the following issue:
Whenever we try to open any files, such as InDesign or Photoshop files, t...
Hi Everybody,
Our Engineering team recently implemented a fix for syncing issues that may have been responsible for Adobe apps crashing when online-only files are opened. This fix should apply automatically, and if not, it will apply when you restart Dropbox.
Please try it again and let me know if the problem persists. I'll pass on that information to our Engineering team. Thanks!
Ben
Hannah
Dropbox Staff
Dropbox StaffHey AL ARABY, thanks for reaching out to us.
Were you previously able to open online-only (cloud icon) files without making them available offline first?
If you now manually make all the files available offline first, before you open them through InDesign, does it help?
Keep me posted.
@Hannah, Any update concerning the issue , many users vs same issue , so its clear that the issue from updates, please update us concerning this critical issue?
- Dropbox, PLEASE rollback the latest update. Since we dont have the option to turnoff updates, it is incumbent on dropbox to roll it back until you have fixed the current version.
