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DavidJ1's avatar
DavidJ1
Explorer | Level 4
2 months ago

I'm seeing a weird exclamation mark next to Dropbox on Xmind on my iPad.

Hello,

My Dropbox app on iPad is not syncing with my Windows 11 desktop. For example, when I open a mind mapping software that I use (Xmind) and try to open a mind map that I saved in Dropbox desktop: beside the Dropbox icon, there is a circle formed by two arrows with an exclamation point inside of the circle. I cannot find any information in Dropbox support files on this specific icon. I am guessing it is indicating some sort of sync issue. I would appreciate your instruction and help for this Dropbox newbie. Thanks much!

Dave

desktop
iOS
Mobile
sync
Tablet
  • Jay's avatar
    Jay
    2 months ago

    Hi DavidJ1, have you tried reaching out to the developer of the Xmind app to see if they're able to provide assistance on this matter?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey DavidJ1, thanks for letting us know.

    If you login to your account on dropbox.com, do you see the file in question?

    Also, what do you see when you hover over that Dropbox icon in your system tray?

    Let me know and we'll go from there.

    • DavidJ1's avatar
      DavidJ1
      Explorer | Level 4
      2 months ago
      • Yes, it is in the correct in dropbox.com via Chrome browser.
      • Dropbox icon in system tray says "Dropbox -- Version number 212.4.5767 -- Up to Date"
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hmm, can you send us a screenshot of the icon you mentioned in your initial post, David? The one with two arrows with an exclamation point?

    Also, in the mobile app, does it not appear at all or are you just not able to open the file?

    • DavidJ1's avatar
      DavidJ1
      Explorer | Level 4
      2 months ago

      Sure, here is the screenshot. This screenshot is from Xmind where this strange icon appears.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Do you see anything, when tapping on that icon?

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