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kanri
Explorer | Level 4
2 years ago
Solved

ファイルを全削除したにも関わらず、空き容量不足でエラーが出ている

先日、有料プラン(2TB)をキャンセルし、無料プラン(無料追加分を含め容量6.38GB)へ移りました。

そのタイミングで、ブラウザでDropbox⇒ホーム⇒「すべてのファイル」および「共有済み」から全データを削除し、その後「削除したファイル」のデータも全て削除しました。(削除の際、念の為開始日を選択可能な一番古い日付にセットしたりフィルタをリセットしても何も出て来ない状態です)

しかしながら、どちらも空っぽな状態にもかかわらずブラウザのDropboxページの左下に「空き容量が不足しています-27.5GBを使用済みです」と表示されており、現在Dropboxに何もアップロードする事が出来ない状態です。

デスクトップPCにインストールしていたDropboxアプリのフォルダ内も隠しファイルの「.dropbox.cache」を含めて容量は217バイトである為、見る限り内部にデータは残っていなさそうな状態です。

ログアウト⇒再ログイン、Dropboxアプリの再インストールも試しましたが状況が変わりません。

後は何をすれば無料プランの6.38GBが使用出来るようになりますでしょうか？

 

※下記はDropboxをブラウザで開いた際の画面です

https://drive.google.com/file/d/1mc27YZAky_u52y5ctH71BgyDqIw4R86B/view?usp=sharing

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I recently upgraded to Dropbox Plus. I use Adobe Lightroom 6. Since my upgrade I have been having problems with it.  I go into the program and it is very clunky.  After a minute or two I get the message: Lightroom encountered an error when reading from its preview cache and needs to quit.  It will try to find a solution to this problem next time it opens.\"  Then it closes down.

\n

Then I notice that Dropbox has started a syncing operation with about 11000 files - which I think is probably my pictures.

\n

I go to my Web Dropbox and when I click on Deleted Files I see that Dropbox has deleted the preview cache.  I restore the deleted file and the syncing operation stops and I am up to date.

\n

Does anyone know what is going on here?

","body@stringLength":"784","rawBody":"

I recently upgraded to Dropbox Plus. I use Adobe Lightroom 6. Since my upgrade I have been having problems with it.  I go into the program and it is very clunky.  After a minute or two I get the message: Lightroom encountered an error when reading from its preview cache and needs to quit.  It will try to find a solution to this problem next time it opens.\"  Then it closes down.

\n

Then I notice that Dropbox has started a syncing operation with about 11000 files - which I think is probably my pictures.

\n

I go to my Web Dropbox and when I click on Deleted Files I see that Dropbox has deleted the preview cache.  I restore the deleted file and the syncing operation stops and I am up to date.

\n

Does anyone know what is going on here?

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Having issues with syncing files from Lightroom","moderationData":{"__ref":"ModerationData:moderation_data:499908"},"body":"Hello peterbee, let's see what we can find on this. 
\n
\nCould you let me know if you get the same experience if you do this after closing the desktop app?
\n
\nGive it a try and let me know how it goes, thanks!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2021-02-25T13:23:14.719-08:00","lastPublishTime":"2021-02-25T13:23:14.719-08:00","metrics":{"__typename":"MessageMetrics","views":2910},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001017/message:499807/message:499908","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDUwMDA0Miw1MDAwNDI","node":{"__ref":"ForumReplyMessage:message:500042"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:500042":{"__typename":"ModerationData","id":"moderation_data:500042","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:500042":{"__typename":"ForumReplyMessage","uid":500042,"id":"message:500042","revisionNum":1,"author":{"__ref":"User:user:787732"},"readOnly":false,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001017"},"parent":{"__ref":"ForumReplyMessage:message:499908"},"conversation":{"__ref":"Conversation:conversation:499807"},"subject":"Re: Having issues with syncing files from Lightroom","moderationData":{"__ref":"ModerationData:moderation_data:500042"},"body":"

Hello Lusil

 

Thanks for your interest in my problem.

I have closed the Desktop App (ie I have clicked on Quit and the window and icon have disappeared).  

Lightroom now seems to be working more smoothly and has not displayed the error message or closed itself down.

Does that help diagnose the problem?

 

Peter

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2021-02-26T02:22:20.971-08:00","lastPublishTime":"2021-02-26T02:22:20.971-08:00","metrics":{"__typename":"MessageMetrics","views":2891},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001017/message:499807/message:500042","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDUwMDEwNiw1MDAxMDY","node":{"__ref":"ForumReplyMessage:message:500106"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:500106":{"__typename":"ModerationData","id":"moderation_data:500106","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:500106":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:651930"},"id":"message:500106","revisionNum":1,"uid":500106,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001017"},"parent":{"__ref":"ForumReplyMessage:message:500042"},"conversation":{"__ref":"Conversation:conversation:499807"},"subject":"Re: Having issues with syncing files from Lightroom","moderationData":{"__ref":"ModerationData:moderation_data:500106"},"body":"It does, thanks a lot for trying that out, peterbee.
\n
\nIt sounds like what you're experiencing in this case is expected, as the desktop app is trying to maintain a consistent structure to reflect the permissions that already exist in your Dropbox account.
\n
\nAs such, whenever you're editing such files, I'd recommend pausing the desktop app from syncing, and then resuming it after you've finished editing.
\n
\nI know that this might not be the answer you're looking for, but let me know if you have any other questions. Thanks again!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":2,"postTime":"2021-02-26T07:34:02.377-08:00","lastPublishTime":"2021-02-26T07:34:02.377-08:00","metrics":{"__typename":"MessageMetrics","views":2883},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001017/message:499807/message:500106","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:499807"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1740743306774":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1740743306774","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1740743306774":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1740743306774","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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\n
\nIf anything else comes up in the future, just give us another shout and we'll make sure to get back to you as soon as possible.","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2021-02-26T07:53:53.936-08:00","lastPublishTime":"2021-02-26T07:53:53.936-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":2877},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001017/message:499807/message:500113","customFields":[]},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1740743306774":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1740743306774","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1740743306774":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1740743306774","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeAvatar-1740743306774":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeAvatar-1740743306774","value":{"altTitle":"Node avatar for {nodeTitle}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeDescription-1740743306774":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeDescription-1740743306774","value":{"description":"{description}"},"localOverride":false},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1740743306774":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1740743306774","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1740743306774":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1740743306774","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"101001017","messageSubject":"having-issues-with-syncing-files-from-lightroom","messageId":"499807"},"buildId":"UtG3-Pbti3STtL2t_tPEH","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"dropbox","openTelemetryServiceVersion":"25.1.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/messages/ThreadedReplyList/ThreadedReplyList.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[]}