We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

lcaudill11's avatar
lcaudill11
Explorer | Level 3
10 months ago

Files won’t open from Word after I deleted and reinstalled

Running windows 11. Shortcut on taskbar to Dropbox wouldn’t work so I deleted Dropbox from my PC and reinstalled it. Now I can’t open files from the recently used files in MS office. The files are th...
Desktop
Error Messages
Microsoft
Microsoft Office
Windows
lcaudill11's avatar
lcaudill11
Explorer | Level 3

I get c:\users\lorik\Dropbox\1 1 1 OA\CANCI is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted and try again.....

 

I read in another post that my quick access links may be broken

Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 months ago

That sounds exactly like they are. 

 

You will need to find where Dropbox is now and update the links. 

 

Clicking on the Dropbox icon and then the folder icon will open it which should help you 🙂

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!