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Forum Discussion

jcapabianco's avatar
jcapabianco
Explorer | Level 3
3 years ago

Files not opening/ being recognized in Photoshop 2022

I use Adobe Photoshop 2022 often and suddenly it is not recognizing any of my dropbox files. I keep everything in dropbox and am not able to use them in photoshop. Does anyone know how to fix this is...
Sync
Third Party Integrations
Mark's avatar
Mark
Icon for Super User II rankSuper User II

Are they SmartSync'd ?

 

If so you need to download them locally first and then open them. 

jcapabianco's avatar
jcapabianco
Explorer | Level 3
3 years ago

I don't know if they are smart synced??   How can I figure this out. It really would be a pain to open the files first then open in photoshop. I hope I don't have to add another step. I do digital scrapbooking and this would really slow me down 😞

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi jcapabianco, thanks for posting.

     

    Are you on a paid Dropbox plan? When you right click a file, do you have an option to make it available offline by going to Smart Sync, Local?

     

    This will help me to assist further!

    • HippieChickTX's avatar
      HippieChickTX
      Explorer | Level 4
      3 years ago

      I can't access PhotoShop files from DropBox on my iMac but I can access them just fine on my MacBookPro. Both are running Monterey. The issue started with the Monterey upgrade.  I have the exact same DropBox settings on both computers. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey HippieChickTX, sorry to hear you're having issues with this.

         

        Could you please send us a screenshot of the desktop app's exact status as shown in your menu bar and one of the error you're getting when trying to access your Photoshop files? 

         

        Also, are the files that giving you this error online only or locally available to your computer? 

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