Files not opening/ being recognized in Photoshop 2022

Question

I use Adobe Photoshop 2022 often and suddenly it is not recognizing any of my dropbox files. I keep everything in dropbox and am not able to use them in photoshop. Does anyone know how to fix this issue???
This is happening with files of all types, abr, png, jpeg &nbsp;&nbsp;
any help would be greatly appreciated.

HippieChickTX · Answer

Hi HannahThank you for your reply.&nbsp; I guess it's a DropBox and Monterrey issue. I read a bit from other users who are experiencing the same issue that I and others on this board seem to be having.&nbsp; I can open older files (prior to upgrading to Monterrey) but I cannot open files since the update.&nbsp; Sad because I waited almost a year before doing the upgrade thinking, or rather assuming all my software had upgraded. Disappointed to see that DropBox hasn't upgraded yet.&nbsp;I did get a confirmation on this from DropBox because I unsync'd DropBox and uninstalled and then reinstalled and logged in. There was a message on the setup letting me know there was an issue with online files opening.&nbsp; Unsyncing helped with being able to add images via the Finder though.&nbsp;&nbsp;Fingers crossed DropBox will get this fixed soon because it's an invaluable tool to me and I loathe Google Drive.&nbsp;

Mark · Answer

Are they SmartSync'd ?
&nbsp;
If so you need to download them locally first and&nbsp;then open them.&nbsp;

jcapabianco · Answer

I don't know if they are smart synced?? &nbsp; How can I figure this out. It really would be a pain to open the files first then open in photoshop. I hope I don't have to add another step. I do digital scrapbooking and this would really slow me down 😞

Jay · Answer

Hi jcapabianco, thanks for posting.
&nbsp;
Are you on a paid Dropbox plan? When you right click a file, do you have an option to make it available offline by going to Smart Sync, Local?
&nbsp;
This will help me to assist further!

HippieChickTX · Answer

I can't access PhotoShop files from DropBox on my iMac but I can access them just fine on my MacBookPro. Both are running Monterey. The issue started with the Monterey upgrade.&nbsp; I have the exact same DropBox settings on both computers.&nbsp;

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Files not opening/ being recognized in Photoshop 2022

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