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Forum Discussion

Lung's avatar
Lung
Explorer | Level 4
7 months ago

Excel files don't open on my phone even if when I allow access.

Recently, after I open my excel file from Dropbox, it prompts me to "Microsoft Office Integration would like to access to the files and folders in your Dropbox".  I Key "Allow".  But it does not open...
Error Messages
Microsoft
Third Party Integrations
Lung's avatar
Lung
Explorer | Level 4

It happens to all my Excel files.  It starts recently 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey Lung, have you tried uninstalling and reinstalling the Excel/Office app on your device, to see if that helps?

  • acpaintingnm's avatar
    acpaintingnm
    New member | Level 2
    7 months ago

    I have the same problem.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey acpaintingnm - sorry to hear about this.

       

      Have you tried reinstalling the apps on your device since you first noticed this issue? 

      • Lung's avatar
        Lung
        Explorer | Level 4
        7 months ago

        Just tried reinstalling, but it remains the same - it prompts me to "Microsoft Office Integration would like to access to the files and folders in your Dropbox".  I Key "Allow".  But it does not open the excel file.

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