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Forum Discussion

Lung's avatar
Lung
Explorer | Level 4
7 months ago

Excel files don't open on my phone even if when I allow access.

Recently, after I open my excel file from Dropbox, it prompts me to "Microsoft Office Integration would like to access to the files and folders in your Dropbox".  I Key "Allow".  But it does not open...
Error Messages
Microsoft
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Lung - sorry to hear you're having issues with this.

 

Could you please clear your browser's cache or try another browser and let me know how it goes?

 

Thanks!

Lung's avatar
Lung
Explorer | Level 4
7 months ago

I am using an ISO  Microsoft Office in my IPAD and IPhone

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey Lung, does this happen with all of your Excel files, or some specific ones? 

     

    When did this start happening? 

    • Lung's avatar
      Lung
      Explorer | Level 4
      7 months ago

      It happens to all my Excel files.  It starts recently 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hey Lung, have you tried uninstalling and reinstalling the Excel/Office app on your device, to see if that helps?

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