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Forum Discussion
Email to DropBox Apple Mail Support
I'm having a problem with a friend sending email attachments to DropBox when they use Apple Mail. The email attachments do not show up in my Email Attachments folder on my Windows DropBox app folder. Is there a workaround for this?
I have several friends that send me files as email attachments using Gmail. Many of the files show up in the Windows Desktop App folder, but occasionally some files do not show up. No bounce-back message is sent to the sender, so he or she has no indication that the attachment was not sent. I have to contact the sender to confirm that I have the files they intended to send. What is causing this and are others having this problem? Is the DropBox email server overloaded sometimes during the day? Is there a workaround to ensure the email attachments sent to me are in fact sent?
- Jay
Dropbox Staff
Hi chccmessage, thanks for bringing this to our attention.
When you're using the email to Dropbox feature, the email attachments have to be literally attachments.
If the 'attachments' are embedded into the main body of the email, then it isn't detected as an attachment. For images, Apple Mail generally pastes it in the body of the email. You'd need to find a setting in the app to prevent this from occurring.
Keep me updated with any progress!
Hi,
I have the same issue. Unfortunately, on the link that you refer en Apple, there is no solution. We tried several different configurations.
Did anyone find a working solution? I am running MacOS Monterey with Mail v16.0
Regards,
Benoit
