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Forum Discussion
Dropbox Sign signature reminders aren't received by the recipients
I have created a Dropbox signature request through Dropbox Sign. I need 9 signatures on 1 document. We have a Dropbox Advanced account with 14 licenses.
3 people have signed the document, so the initial request clearly went out. I have sent multiple reminders to the other 6 intended signees. Today I discovered that none of those 6 have received my reminders.
How can I troubleshoot the automated or manual reminders?
- Nancy
Dropbox Staff
Hey Simmons! Hope you’re doing well.
Just to double check, since you mention you’re on a Business team, you didn’t create your signature request via your Signatures page here, correct?
If not, can you check this Dropbox Sign article and let me know if you’ve checked everything that’s outlined there?
Keep me posted for any updates.
