I can't login into my Dropbox Passwords using the 12 recovery words.
I recently wiped my PC's hard drive to get a fresh start, I don't have any other device signed in to dropbox, so my only option are the recovery worlds.
I input all the words, but then I get a red letter message that says "Something went wrong—please try again."
I know I have the right words because If I change any of them on purpose I'll get "That doesn’t look right. Check your spelling and try again".
This sounds exactly like my issue. Things are slow because Dropbox is totally thrashing the registry. Right-clicking on the desktop (or opening the Start Menu) requires checking a few dozen registry entries, but Dropbox's indexing causes a kind of denial-of-service attack on the Windows registry.
Dropbox support was pretty cool when we started talking offline and we were able to track it down to Windows being the real troublemaker. When Dropbox checks a file during re-sync, it sends out a request to Windows to update the little icon in the corner (green checkmark, etc.).
Historically, this was fine. Maybe(?) after the latest Windows 10 update (that's my guess; the Dropbox team reported they haven't been able to reproduce the behavior), that exact same "hey, Windows, update that file's icon" request now involves checking the registry for four values, which ends up closer to thirty actual registry operations. Who knows why. Windows doesn't seem to cache the values, so it repeats the check for every file. And Dropbox seems to update the whole folder hierarchy's icons each time (despite alleged "deduplicating logic"), so you end up with something close to 150 registry calls per file in your Dropbox!
No known workaround.
All we'd need is an "I don't want icon overlays" option in Dropbox and this problem would disappear. Alternatively: Windows could fix its broken code.
Yes, I'm using the browser extension. The problem was Google Chrome, I tried on Edge and it worked. Then I tried again on Chrome and a notification popped up from Edge asking me if I wanted to "allow another device to sign in". I clicked yes and now my Dropbox password is working on Chrome.
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I recently wiped my PC's hard drive to get a fresh start, I don't have any other device signed in to dropbox, so my only option are the recovery worlds.
\n
I input all the words, but then I get a red letter message that says \"Something went wrong—please try again.\"
\n
I know I have the right words because If I change any of them on purpose I'll get \"That doesn’t look right. Check your spelling and try again\".
\n
Am I doing something wrong? or is this a bug?
","body@stringLength":"480","rawBody":"
I recently wiped my PC's hard drive to get a fresh start, I don't have any other device signed in to dropbox, so my only option are the recovery worlds.
\n
I input all the words, but then I get a red letter message that says \"Something went wrong—please try again.\"
\n
I know I have the right words because If I change any of them on purpose I'll get \"That doesn’t look right. Check your spelling and try again\".
\n
Am I doing something wrong? or is this a bug?
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Hey andresr255 I'd be more than happy to look into this with you!
\n
Is it safe to assume that you're using the browser extension when this happens? If not, then feel free to correct me.
\n
Out of curiosity, which browser do you use on your end, and do you get the same results if you try a different one altogether?
\n
Keep me posted, and we'll take it from there!
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Hi Megan, thank you a lot!
Yes, I'm using the browser extension. The problem was Google Chrome, I tried on Edge and it worked. Then I tried again on Chrome and a notification popped up from Edge asking me if I wanted to \"allow another device to sign in\". I clicked yes and now my Dropbox password is working on Chrome.
Thanks again.
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Dropbox Staff
