I can't login into my Dropbox Passwords using the 12 recovery words.
I recently wiped my PC's hard drive to get a fresh start, I don't have any other device signed in to dropbox, so my only option are the recovery worlds.
I input all the words, but then I get a red ...
Hi Cappa57, thanks for bringing this to our attention.
Since it sounds like the Dropbox folder has moved due to being on the new version for Mac OS, this is why you're experiencing this new behavior.
As your symlinks no longer seem to work any longer, you could try using the computer backup feature to have your folders moved into the Dropbox folder to sync to your account online.
If you have any further queries, feel free to message back.
Yes, I'm using the browser extension. The problem was Google Chrome, I tried on Edge and it worked. Then I tried again on Chrome and a notification popped up from Edge asking me if I wanted to "allow another device to sign in". I clicked yes and now my Dropbox password is working on Chrome.
Iām always fascinated by different workflows. Who knows? Your insights might lead to helpful tips to boost productivity or even spark ideas we can share with our internal team. š¤š”
T šŗ (Dropbox Community Manager)
About Integrations
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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
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I recently wiped my PC's hard drive to get a fresh start, I don't have any other device signed in to dropbox, so my only option are the recovery worlds.
\n
I input all the words, but then I get a red letter message that says \"Something went wrongāplease try again.\"
\n
I know I have the right words because If I change any of them on purpose I'll get \"That doesnāt look right. Check your spelling and try again\".
I recently wiped my PC's hard drive to get a fresh start, I don't have any other device signed in to dropbox, so my only option are the recovery worlds.
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I input all the words, but then I get a red letter message that says \"Something went wrongāplease try again.\"
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I know I have the right words because If I change any of them on purpose I'll get \"That doesnāt look right. Check your spelling and try again\".
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Am I doing something wrong? or is this a bug?
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Hey andresr255 I'd be more than happy to look into this with you!
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Is it safe to assume that you're using the browser extension when this happens? If not, then feel free to correct me.
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Out of curiosity, which browser do you use on your end, and do you get the same results if you try a different one altogether?
Yes, I'm using the browser extension. The problem was Google Chrome, I tried on Edge and it worked. Then I tried again on Chrome and a notification popped up from Edge asking me if I wanted to \"allow another device to sign in\". I clicked yes and now my Dropbox password is working on Chrome.
Thanks again.
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Hi andresr255 and welcome to the Dropbox Community. I am delighted to see you got logged back into your Dropbox with our amazing Megan's help š.
Iām always fascinated by different workflows. Who knows? Your insights might lead to helpful tips to boost productivity or even spark ideas we can share with our internal team. š¤š”
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T šŗ (Dropbox Community Manager)
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