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Forum Discussion

Andrew D.4's avatar
Andrew D.4
Helpful | Level 5
7 years ago

Dropbox Finder integration breaks Quick Look and thumbnails - Mac OS Mojave 10.14

For the past few months I've been having issues with image previews not loading on my Mac in Quick Look, Finder previews or icon thumbnails. I have experienced the problem on both Mac OS High Sierra ...
Desktop
Mac
Third Party Integrations
  • Jay's avatar
    Jay
    6 years ago
    If anyone else is experiencing this issue still, please could you reach out to our support team directly in order for them to investigate this matter further.
     
    Feel free to attach a link to this thread as well in your email to the team.
     
    Thanks in advance!
Deli-cious F.'s avatar
Deli-cious F.
Helpful | Level 6

I am running Dropbox v67.4.83 and have Mojave 10.14.3 installed on both my 2018 Macbook pro and my iMac 5K.

I have tried both suggestions of all 3 

rm -r ~/Library/QuickLook/DropboxQL.qlgenerator
touch ~/Library/QuickLook/DropboxQL.qlgenerator
qlmanage -r

And the other suggested where you miss out the second starting with touch and neither have worked.

Doesn't seem to matter if I deactivate Finder Integration or not.

I am still left with Excel files and Word files not showing icon preview in and Finder view - not list, not column, not icon view, not gallery view.

Does anyone have an up to date fix that actually works now? I am really wishing I never upgraded as I think the Local/Online functionality has really screwed things up with the quicklook plugin.

alexolmsted's avatar
alexolmsted
Helpful | Level 5
6 years ago

Hey just curious, you are trying to use QuickLook on LOCAL files correct? If finder integration is ON then there will be a green checkmark on bottom right of icon (in icon view). 

If these are online only (cloud icon) QuickView will NOT work. 

LMK how it goes!

-A

  • Deli-cious F.'s avatar
    Deli-cious F.
    Helpful | Level 6
    6 years ago

    Hey alexolmsted Yes I have Dropbox set to Local, I am not using Online Only and with Finder Integration on there is NO GREEN CHECKMARK in the bottom right of icon in icon view as you say.

    To see that you would have to right click and open the menu and then select Smart Sync and see that Local has a green circle and tick.

    However that is not my real issue

    I am noticing that there is major weird issues with icon preview in List view. Column view shows icon previews but list view wont do it unless you select View Options and then change from Small to Large icon size. Then the icon previews show up. This seems to affect mainly the new Microsoft files but also PDF's

    Odd thing is that even after running the 3 commands (including the touch one) the Quicklookplugin generator file has returned and shows up in Library-Quicklook

    • alexolmsted's avatar
      alexolmsted
      Helpful | Level 5
      6 years ago

      hey Deli-cious F. 

      Hmm....here are some things to try:

      1. resetting PRam and SMC
      2. use "clean my mac" and try running permissions 
      3. Bootup in safeboot and see if QuickLook works
      4. Run disk repair from Recovery mode
      5. Re-installing Mojave

      I don't recommend 4 & 5 until you've consulted with some experts tho. 

      -A

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