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maxjax800's avatar
maxjax800
Explorer | Level 4
3 years ago

Dropbox capture videos don't play

Just downloaded Dropbox capture Beta for window 10.  I am able to record the video successfully but when I go back to play the video I keep getting this error: The media could not be loaded, either because the server or network failed or because the format is not supported.

 

Any ideas?  Ty

 

 

desktop
Dropbox Capture
Error Messages
Third Party Integrations
  • YoucefDropbox's avatar
    YoucefDropbox
    3 years ago

    Hi there,

     

    Following up on this. Thank you so much for your patience. 

     

    We were able to fix the issue on Dropbox Capture, preventing you from saving screen recordings. It would be fantastic if you could give it a try and let us know if it works for you. Here is how to get started:

     

    • The latest version of Capture is v72. You can know which version you have installed by opening the app then heading into the Preferences inside the menu on the top right
    • In case you don't have the last version, you can install it from https://www.dropbox.com/capture/download

     

    Thank you so much!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey maxjax800, thanks for bringing this to our attention.

    Which app is the error coming from? Or is it your OS that's giving it?

    A screenshot of the error would also be really helpful.

    Thanks!
    • maxjax800's avatar
      maxjax800
      Explorer | Level 4
      3 years ago

      Hi Hannah,

       

      SS attached.  Even when I go directly to the folder where the video is stored, I cannot play the video using 3rd party software such as VLC player.

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Hi maxjax800, in the screenshot, there doesn't appear to be a file extension, like mp4. Is there one on the original file?

        Since the file is also 0 seconds in total, it's possible that the video was corrupt or filed to save.
  • AskFeeds's avatar
    AskFeeds
    Explorer | Level 3
    3 years ago

    I recently learned about Dropbox capture. I have been using it for about two weeks now. Everything has been working well and I have been enjoying the software. However, I noticed that my screenshots are not added to my clipboard so therefore I am not able to paste them after I take them. They do get saved to the list that appears on my windows tray. If I hit copy in the tray, I am still unable to paste them into things like slack/teams. I am using a Windows 11 PC. I have already restarted my PC. I have done updates. I tried using iPhone as an alternative webcam. I have tried to update the app by downloading another .exe. I have also cleared my clipboard within windows settings. Nothing works so far.

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