We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Dropbox Backup can't find external hard drives - Mac Ventura 13.0.1
Hi everyone, I've seen people have a similar issue but haven't found a workaround.
I'm planning to backup a couple of hard drives using the Dropbox backup option. But when I use the desktop app (or try do this via browser) Dropbox doesn't show me the option to choose these drives (although they are connected and and show in Finder).
Any advice for me?
Here is the situation:
- Jay
Dropbox Staff
Hi danielstarrason, thanks for bringing this to our attention.
What is the current size of the external drive, and how much is currently being used on the drive itself?
This will help me to assist further!
Hi Jay, thanks for your reply.
I have three drives connected, one in 1TB connected straight to computer with thunderbolt. Two are 8TB drives connected with USB3 with docking stations.
Each one are pretty much filled with data.
- Jay
Are these all the drives that aren't appearing on the Dropbox Backup prompt, or only specific drives?
What file systems are the drives formatted in?
They are all Mac OS Extended.
Since I've been meaning to set up my backup I haven't seen a drive connected to DropBox, now I remember though when I connected to my personal account it saw the hard drives. But I have to use my Advanced account for this.- Nancy
Hey Daniel, I hope you’re doing well.
Can you please clarify for me what’s the app version of your desktop app, as well as its current syncing status?
Hi everyone, I'm still struggling with Dropbox Backup. With some success I've backed up some of my hard drives but as I was adding more I had this stopping me.
I'm using DropBox for Business as a 4 member team, only devices I connect to my DropBox are my computer and my phone.
Any advice for me?
Best wishes, Daníel- Rich
Super User II
danielstarrason wrote:
With some success I've backed up some of my hard drives but as I was adding more I had this stopping me. ... I'm using DropBox for Business as a 4 member team ...
How many drives have you backed up so far? The number of external drive backups you can create on a Team account is equivalent to the number of licenses you have. If you have four licenses, you can create four external drive backups.
