You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

chzz's avatar
chzz
Explorer | Level 3
3 years ago

Decrypt Sookasa Files

Does anyone have the tool that can decrypt Sookasa files?

 

A long time ago, I had a Sookasa account integrated with Dropbox. During that time, a folder was accidentally deleted in an unrecoverable way, but later reappeared on a computer that hadn't been synced in a long time. So I have my old Sookasa files, but they're encrypted. Sookasa has since been acquired and shut down and there's no support. They used to offer a decryption tool, but the link is now broken. Does anyone have this tool or know another way to get it?

  • Mark's avatar
    Mark
    3 years ago

    hjwebb - you need to contact the people who gave you this software in the first place. Dropbox themselves have no idea who/what people do with files due to how they are encrypted. 

  • hjwebb's avatar
    hjwebb
    Helpful | Level 5

    Sookasa has a large number of important records encrypted from my business. They closed down over a couple of months and never had anyone you could speak with directly when their tacit email directions did not perform as stated.  I hope there are others with locked up files who could support some type of class action legal remedy. I dont think they allowed enough support to accommodate their clients.  I was working on the road last spring and didnt have the band width to permit me to download the large files I have to a local computer , which was neccessary to do in order to decrypt . There was not decryption offered to work within Dropbox on line. DROPBOX should have been our advocate to allow us to decrypt files in the cloud,  which was offered in the large business category.  I spent days downloading files local , decrypting and attempting to re-upload.  I never got through it in time. ( 10 years of files.)  I WANT MY FILES BACK.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II

      hjwebb - you need to contact the people who gave you this software in the first place. Dropbox themselves have no idea who/what people do with files due to how they are encrypted. 

      • hjwebb's avatar
        hjwebb
        Helpful | Level 5

        Dear Super User Mark

        This is downloaded from the Sookasa website: “Customer trust is our highest priority, and we are dedicated to providing leading security solutions to our customers as part of our Partner Network. Sookasa is one of these Premier Partners, and its seamless DLP and encryption tools help further our goal of marrying best-in-class security and ease of use for our customers.”— Patrick Heim, Head of Trust & Security for Dropbox

         

        So,,,,your response of "Dropbox themselves have no idea who/what people do with files due to how they are encrypted. " is actually an uninformed ,snide cast-off of a legitimate  inquiry / problem.  Go back to your romance novel. 

         

        Is there anyone else out there from corporate Dropbox ?????

         

         

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey chzz, thanks for reaching out to the Dropbox Community.

     

    Even though this doesn't really have to do with Dropbox, I will leave this thread open, in case a user has some helpful info for you.

     

    Let me know if you need anything else.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!